Shipping Policy

Production Time

• As all of our items are handcrafted to order, please allow 3–5 working days for production prior to dispatch.
• Certain bespoke or large-format pieces may require additional time; if so, we will notify you directly.

Delivery Times

• International delivery times vary depending on destination and courier services.

United Kingdom 

• All orders shipped to the UK are sent with Royal Mail 1st class as standard
• Once dispatched, delivery typically takes 1-2 working days within the United Kingdom.

International Shipping

• Europe: 5–7 working days
• USA & Canada: 7–10 working days
• South America: 10–14 working days
• Australasia (Australia & New Zealand): 10–14 working days
• Middle East: 7–12 working days
• Asia (major hubs): 7–12 working days
• Rest of the World: 10–15 working days

Customs & Duties

• International shipments may be subject to import taxes, duties, and handling fees once they reach your country.
• These costs are the responsibility of the customer and are not included in the item price or shipping fees.
• Customs policies vary by destination; please check with your local customs office for guidance before ordering.
• Customs delays are outside our control, but full tracking will be provided to help you monitor your delivery.

Order Verification

• To avoid delays, please ensure accurate billing, shipping, and contact information is provided at checkout.
• If we are unable to fulfil your order for any reason, you will be notified promptly.

Shipping Delays

• While we work closely with our couriers, delays may occur due to factors outside our control (e.g., customs clearance, courier backlogs, or unforeseen events).
• We will always do our best to keep you informed of any significant delays.

Tracking & Notifications

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.